Policies
RESERVATION TERMS & CONDITIONS
Bookings made through our website constitute your acceptance of both our Term & Conditions and Cancellation Policy as detailed below:
1 . Check-in time is 2pm with Check out at 10:30am.
2. We currently do not accept single night bookings, however please feel free to call us to enquire.
3. The Hirer is the person taking and accepting responsibility for the Hire of the villa(s).
4. The Hirer agrees / accepts that smoking is not allowed inside any of the villas and therefore accepts full responsibility and liability for any damage to the villa or any personal injury to themselves or others resulting from smoking inside.
5. The Hirer agrees to keep the villa, its furniture, fixtures and fittings in the same state of repair and condition as at the commencement of the hire (reasonable wear and tear accepted).
6. The Hirer agrees to leave their villa in a satisfactorily clean and tidy condition during your stay and at the conclusion of the booking.
7. The Hirer agrees that any of their group members, and or those who are legally allowed onto the property, shall pay the replacement value and/or repair cost for any furniture, fixtures or fittings that were damaged during the term of the hire.
8. The Hirer agrees that the persons visiting or occupying the villas will not exceed the number of persons or pets indicated on the confirmed booking, unless agreed upon prior by management.
9. We take your security seriously, however the Hirer agrees that the management of Clayfields Hunter Valley will not be held responsible for any loss, theft or damage of any personal belongings during their stay.
9. The Hirer acknowledges that Clayfields Hunter Valley is a working estate and Apiary, and as such will keep clear of any onsite hives.
10. The Hirer acknowledges if travelling with a pet, the pet will be first nominated and approved on the booking. We offer a dedicated pet suite, with the Hirer accepting that no pets are permitted within any other villas. All pets must remain securely on a lead when outside of the villas on the estate, for their own safety and the safety of the resident animals.
CANCELLATION & PAYMENT POLICY:
A 50% deposit is required at the time of booking to secure your reservation. The remaining balance will be processed automatically seven (7) days prior to your scheduled arrival.
All payments are made securely by online payments, we accept VISA, MasterCard , Apple and Google Pay.
Free Cancellation: Guests may cancel their reservation up to 30 days prior to the scheduled arrival date for a full refund of their deposit.
Cancellations within 30 Days: Cancellations made within 30 days of the scheduled arrival date will result in the forfeiture of the 50% deposit.
Cancellations within 7 Days & No-Shows: Cancellations made within 7 days of the scheduled arrival date, or failure to arrive (no-show), will be subject to a charge equivalent to 100% of the entire booking amount.
All cancellation requests must be submitted in writing via email or through your booking platform. For reservations made during peak periods or special events, alternative cancellation terms may apply and will be specified at the time of booking.
PET POLICY & GUIDELINES:
We are pleased to welcome your dog to Villa Two (only) at Clayfields Hunter Valley. To ensure a comfortable stay for you, our future guests, and the local wildlife, we ask that you adhere to the following simple guidelines:
Pre-Approval Required: Please notify us at the time of booking if you plan to bring your dog. We accommodate a maximum of one well-behaved dog per stay, unless prior written approval is granted. We cannot accept cats on the estate.
Leash Requirement: Because Clayfields Hunter Valley is a secluded bushland home to native wildlife and our working apiaries, dogs must be kept on a leash at all times when outside the immediate villa deck area for their own safety and the protection of the local wildlife.
Clean-Up: Guests are responsible for cleaning up after their pet immediately. Please securely wrap and dispose of all pet waste.
Leaving Pets Unattended: For their own safety and comfort, dogs must not be left unattended inside the villa or on the outdoor decks for extended periods if they are prone to barking or distress.
Damages & Cleaning: Any additional cleaning required or damage caused to the villa, decks, or furnishings by your pet will be charged directly to the credit card on file or deducted from your security deposit.